Crediting a short shipment
Four of forty cases arrived damaged and the customer has already been invoiced for all forty.
- Against invoice
- INV-0117
- Reason
- 4 cases damaged in transit
- Credit
- 9,600
- GST
- 18%
Result. A credit note reducing what the customer owes by 11,328 including tax, rather than editing the original invoice, which is what keeps the audit trail intact.