Refund Policy Generator for Agencies

Publish a clear refund and returns policy. Designed for agencies — creative and marketing teams managing multiple clients. Free, fast and private, with an instant PDF you can send straight to your clients.

This is an informational template, not legal advice. Have it reviewed by qualified legal counsel before you sign or publish it.

Your company (letterhead)

Company name

Address(optional)

Email(optional)

Phone(optional)

Logo

Agreement date

Refund window (days)

Contact email

Conditions(optional)

Governing jurisdiction

Your Company Name

Refund & Returns Policy

Last updated: 23 July 2026

[Business] wants you to be satisfied with your purchase. This policy explains when and how you can request a refund.

1. Eligibility

You may request a refund within 7 day(s) of purchase, provided that items must be unused and in original condition.

2. How to request

To request a refund, contact us at [email] with your order details. Approved refunds are processed to the original payment method.

3. Non-refundable items

Certain items, such as customised goods or used services, may be non-refundable except where required by law. Shipping charges may be non-refundable.

Disclaimer

This document is an informational template only and does not constitute legal advice. It may not suit your circumstances or comply with the laws of your jurisdiction. Have it reviewed by qualified legal counsel before signing or publishing.

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Using the Refund Policy Generator as a agencie

1Enter your business details.
2Set the refund window and conditions.
3Download the policy.

Frequently asked questions

Can I set my own refund window?+

Yes — the number of days and conditions are configurable.

Looking for the general version? Refund Policy Generator.